Returns Policy

Never Too Late Mentoring – Great Health Naturally (ABN 45 159 650 174) prides itself on providing products of the highest quality and is committed to customer satisfaction. Never Too Late Mentoring is committed to delivering transformational value — and we ask for commitment in return.

This returns policy describes generally how I manage product returns. Returns remain subject to my Website Terms (https://www.nevertoolatementoring.com/legal/terms-and-conditions). If you would like more information, please don't hesitate to contact me.

My goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

1. it has a problem that would have stopped someone from buying it if they’d known about it;

2. it is significantly different from the sample or description;

3. it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;

4. it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or

5. it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain are fund for products, however these limits will always be subject to your statutory rights.

To the extent permitted by law, refunds are not available. If you are not satisfied with any item that you receive from me, please let me know as soon as possible as I may be able to replace the item for you or provide a credit (in my discretion). To receive a replacement or credit, you must first return the item to me along with its original packaging.

If I receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of dispatch to you, then I will assess the circumstances (including analysing the returned item, if I consider that to be appropriate) to ascertain whether or not I am at fault and:

If I do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then I will assess the circumstances (including analysing the returned item if I consider that appropriate) to ascertain whether or not I am at fault and:

In all cases, you must pay the costs involved in shipping the returned product back to me. If I consider that I am not at fault, then no reimbursement in respect of those shipping costs will be provided. If I consider that I am at fault, then I will reimburse you for your reasonable shipping costs incurred in returning the product to me.

Due to the nature of high-value coaching:

This work requires ownership, action, and follow-through. Results are directly linked to your level of engagement.

Sessions may be rescheduled with more than 48 hours notice. Any cancellation within 48 hours of the scheduled session will be charged in full. Missed sessions without notice may be forfeited.